Terms of trade
General information
Nichba-Design ApS (DK-37878790)
Stenholm 20
9400 Nørresundby
Denmark
1. Delivery
Smaller packages are delivered with GLS. Delivery usually takes place within 4-6 working days in Europe, typically between 07:00 - 16:00 with the exception of public holidays.
If you wish to get a more specific delivery estimate on your place of order, please feel free to reach out to us.
Larger packages are delivered with DSV or similar and the shipping company can therefore vary, depending on the size of the package and the destination. The shipping time may also vary, as pallets may take longer in transit. Delivery usually takes place between 07:00 - 16:00 with the exception of public holidays.
The freight company will contact you in advance, in order to schedule a time for delivery. All lager packages/pallets are delivered to the curb and as a recipient you are responsible for being at home upon delivery and being able to carry your order in or organize help from others for this. The freight company does not help with carrying in, removal of packaging or other furniture.
Delivery time and costs
When ordering on weekdays before 11:00 AM, the order is usually shipped the same day. If the item is unexpectedly not in stock, you will receive an e-mail about this no later than the next working day. Delivery usually takes place within five working days.
Delivery costs, including free delivery, are stated during the checkout process in the web shop.
Please note that your goods are liable to have import VAT applied when shipped to a country outside the EU.
2. Return of goods and complaint
When shopping at nichba.com, you have a 30-day right of withdrawal.
The right only applies if the product and its original packaging can be returned in the same condition as when received. NICHBA is entitled to additional fees if the return does not meet these criteria.
If an item is faulty or damaged in any way on arrival, NICHBA must be contacted within 14 days for information on compensation.
NICHBA has the right to refuse any returns made after this time frame.
Please return the product in original packaging and in unused and faultless condition.
When returning a used/defective product, NICHBA reserves the right to make a deduction from the purchase price in the event of a refund. If NICHBA assesses that the product shows signs of use or definite scratches, as a result of poor handling or poor packaging by the sender, NICHBA can refuse to offer a refund at any time.
All return orders must be sent to the following address:
Nichba-Design ApS
Att: Returns
Troldholm 7E
9400 Nørresundby
Denmark
*Please add a note with order number.
Note: NICHBA does not cover return costs. NICHBA is not responsible for the item until it is received. We therefore recommend that you send the goods with a receipt and insurance.
Right of complaint
NICHBA provides a 2-year right of complaint in accordance with the Danish Sale of Goods Act, including manufacturing and material defects. The right of complaint does not cover defects, damage or wear and tear, directly or indirectly caused as a result of incorrect operation, poor maintenance, violence or unauthorized interventions. The item can be returned for repair, exchange or credit.
Questions about customer service are of course always welcome, but complaints regarding products purchased from NICHBA dealers and not on the web shop should be addressed directly to the dealer.
Transport damage
In the event of visible transport damage, we recommend that you reject the item upon delivery or receive it with reservations. In both cases, we ask you to contact NICHBA customer service at info@nichba.com or +45 42 923 999 as soon as possible. Please provide your web order ID or invoice number so that we can process your inquiry quickly and efficiently.
Missed deliveries
If your delivery is not available, please contact NICHBA customer service at info@nichba.com or +45 42 923 999. Please provide your web order ID or invoice number so that we can process your inquiry quickly and efficiently.
NICHBA reserves the right to reject and cancel orders, in whole or in part, without further justification. This will typically happen due to errors in price, system errors or suspicion of payment abuse.
NICHBA strives to ensure that the information on the website is always correct. However, we make reservations for any printing errors or system errors. The prices on NICHBA's website are neither an offer nor a contract. Price and supply of information are subject to change without notice.
4. Personal data
No personal information registered with NICHBA will at any time be transferred, sold or made available to third parties. All information is stored securely and is only available to trusted employees.
In connection with electronic payment via our webshop, a secure, encrypted and approved method is used.
During a purchase, we ask for your name, address, telephone number and e-mail address. This information is used solely to process the order. The information is transmitted and stored electronically in unencrypted form and stored for 5 years.
In addition, we register IP addresses from which purchases are made. This information usually does not apply, but can be used in a possible police investigation. All false orders are reported to the police.
Cf. In accordance with the Personal Data Act, we provide information on your personal information, which we have registered in our systems, and delete it to the extent you wish.
As a registered user, you have the right to receive information that we at NICHBA collect and process your personal information. This information is shown above.
You also have the right to gain insight into how we process this information.
If we process incorrect information, you have the right to have it corrected.
You have the right to have the personal data that we do not have the authority to process deleted, and you can submit a request to this effect if you believe that we have such information.
If you believe that we process your personal data for marketing purposes and we are not entitled to do so, you as the registrant may object to this, after which we are obliged to take a position on the objection.
You have the right to have your personal information disclosed in a format that allows you to transfer
5. Warranty
NICHBA provides a 2-year warranty.
The warranty does not cover defects, damage or wear and tear, directly or indirectly caused by improper operation, poor maintenance, violence or unauthorized intervention.
6. Payment
We accept Visa, Mastercard and PayPal. All prices include 25% VAT.