Frequently Asked Questions
Do you have questions?
Here are some of the most common questions we receive at NICHBA. If you can't find the answer to your question, please feel free to contact us.
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How do I contact you?
If you need help, you can find info on how to contact us here.
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How long does delivery take?
Depends on your location. Please reach out to us, to get a more specific delivery time.
We deliver within 4-6 working days in Europe. -
How are my goods delivered?
Smaller packages are delivered with GLS (or your local carrier), while larger orders are delivered with truck carrier.
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Which countries do you deliver to?
NICHBA delivers all over the world. If you cannot find your country on the list, then you are more than welcome to contact us, and we will send you an offer for delivery to your specific country.
You can contact us here. -
I received a wrong product, or a product with a defect?
If you have received a wrong item or an item with an error, please send us an email at info@nichba.com with photos of the error.
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How do I return my item(s)?
When shopping on nichba.com, you have a 14-day right of withdrawal.
You can read more about return here. -
Do I pay my own return costs?
You must pay for the costs connected with sending goods back. We do not reimburse shipping costs.
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Are your shower shelves suitable for hard water?
Yes, our shower shelves are ideal for hard water. They are made of powdercoated stainless steel, which prevents rust, and are designed with built-in drainage grooves so that water runs off quickly. This minimizes water accumulation and makes it difficult for limescale to build up, ensuring easy cleaning and a beautiful finish for many years to come.
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Where can I find active discount codes?
By signing up for our newsletter, you will receive special discounts and promotional offers directly to your inbox. Through the newsletter, we send all discount codes.