Return of goods
When shopping at nichba.com, you have a 30-day right of withdrawal.
The right only applies if the product and its original packaging can be returned in the same condition as when received. NICHBA is entitled to additional fees if the return does not meet these criteria.
If an item is faulty or damaged in any way on arrival, NICHBA must be contacted within 14 days for information on compensation.
NICHBA has the right to refuse any returns made after this time frame.
Please return the product in original packaging and in unused and faultless condition.
When returning a used/defective product, NICHBA reserves the right to make a deduction from the purchase price in the event of a refund. If NICHBA assesses that the product shows signs of use or definite scratches, as a result of poor handling or poor packaging by the sender, NICHBA can refuse to offer a refund at any time.
All return orders must be sent to the following address:
*Please add a note with order number.
Note: NICHBA does not cover return costs. NICHBA is not responsible for the item until it is received. We therefore recommend that you send the goods with a receipt and insurance.